Shipping Policy
SHIPPING & DELIVERY POLICY
Welcome to our store! We are committed to delivering your orders safely, securely, and as quickly as possible. Please review our shipping policy below to understand how we process and deliver your purchases.
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1. SHIPPING COVERAGE & CHARGES
Delivery Coverage:
• Pan-India Delivery: We ship to thousands of pin codes across India
• International Shipping: [Add if applicable] We also offer international shipping to select countries
Shipping Options:
• Cash on Delivery (COD): We proudly offer Cash on Delivery on eligible orders
• Prepaid Payment: Online payment options are available at checkout for faster processing
Shipping Fees:
• Applicable shipping fees will be clearly displayed at the checkout page before purchase
• Free shipping may apply to orders above a certain value or during promotional periods
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2. DELIVERY TIMELINES
Standard Delivery: Most orders are processed and delivered within 7 to 14 days from the date of order confirmation
Special Cases & Remote Locations:
• For high-demand items, custom orders, or remote/northeastern regions, shipping may take 14 to 25 business days
• These cases will be noted on the product page or communicated via email/SMS
IMPORTANT NOTE: Delivery times are estimates and may be impacted by public holidays, extreme weather, or unforeseen courier delays.
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3. ORDER PROCESSING TIME
• All orders are processed within 1 to 3 business days (excluding Sundays and public holidays)
• Once handed over to courier, you will receive a tracking link via email/SMS
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4. TRACKING YOUR ORDER
• You will receive a tracking number as soon as your package is dispatched
• Monitor your shipment through our courier partner's website using the tracking link
• Track your order in your account under "Order History"
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5. DELIVERY ATTEMPTS
For COD & Standard Deliveries:
• Courier partners attempt delivery up to 2-3 times before returning to warehouse
• Ensure your delivery address, landmark, and contact number are accurate
• Be available during delivery window whenever possible
IMPORTANT: If a COD order is repeatedly refused without valid reason, we reserve the right to restrict COD payment option for future orders. Return shipping costs may apply.
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6. DAMAGED, TAMPERED, OR MISSING ITEMS
What to Do:
• Visibly Damaged Packaging: Refuse delivery if outer packaging is visibly damaged
• Damage After Acceptance: If you accept and find damage inside, take photos/videos and contact support within 48 hours
• Missing Items: Report within 48 hours with tracking number
Claims Process:
• Provide proof (photos, videos, tracking number)
• We will assess and provide replacement or refund
• Replacement items shipped at no additional cost
Contact Support:
Email: support@yourstore.com
Phone: [Your Phone Number]
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7. RETURN SHIPPING & REFUNDS
• For returns and refunds, refer to our Refund Policy
• Return shipping is covered for defective or damaged items
• Customer-initiated returns may incur return shipping costs
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8. SPECIAL HANDLING
Fragile Items: Extra careful packing with bubble-wrap in sturdy boxes
Perishable Items: Shipped with appropriate insulation and cooling agents. Expedited delivery recommended.
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9. ADDRESS CHANGES & CANCELLATIONS
• Once order begins processing (within 1-3 days), address changes cannot be guaranteed
• Contact us immediately for address changes: support@yourstore.com
• Cancellation requests must be made within 24 hours of order placement
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10. OUR RESPONSIBILITY
• We are responsible for safe delivery until package reaches your address
• After delivery and receipt, delivery responsibility ends
• Report any issues within 48 hours
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11. CONTACT US
Customer Support
Email: anirbanmahanta.am@gmail.com
Phone: 8436448388
WhatsApp: 8436448388
Website: JugaadCart
Support Hours: 9:30am to 9:30pm
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We appreciate your business and are committed to providing the best shipping experience possible. Thank you for shopping with us!
Last Updated: August 2026
This policy is subject to change without notice. Please check back regularly for updates.