Refund & Return Policy

Last updated: August 17, 2026

At JugaadCart, we want you to have a smooth and reliable shopping experience. If you receive a damaged, defective, incorrect, or otherwise eligible product, we are here to help.

Please read the following policy carefully before placing your order.

1. Return Window

You may request a return or replacement within 3 days (72 hours) of delivery.

Return requests submitted after 3 days from the delivery date may not be accepted.

For products with a specific return period mentioned on the product page, the product-specific policy will apply.

2. Products Eligible for Return

A return or replacement may be accepted if:

• You received a wrong or different product from what you ordered.

• The product arrived damaged.

• The product is defective or does not function as described.

• The product is missing parts or accessories.

• The product does not reasonably match the description or specifications provided on JugaadCart.

The product should be returned in its original condition, wherever applicable, with its original packaging, accessories, manuals, tags, and other included items.

3. Unboxing Video

For damaged, defective, missing, or incorrect products, we strongly recommend recording a continuous unboxing video from the moment the package is opened.

Photos and/or an unboxing video may be requested to verify the issue and process your return or replacement request.

Failure to provide sufficient evidence may affect the approval of a damage or wrong-product claim.

4. Items That Cannot Be Returned

Returns may not be accepted for:

• Products that have been used, washed, worn, altered, or intentionally damaged.

• Products damaged after delivery due to misuse or improper handling.

• Products returned without their original packaging or accessories, where applicable.

• Products with missing parts caused after delivery.

• Products specifically marked as Non-Returnable on the product page.

• Products returned after the applicable return period.

Certain hygiene-sensitive, personal-care, cosmetic, or consumable products may be non-returnable unless they arrive damaged, defective, or incorrect.

5. How to Request a Return

To request a return or replacement:

1. Contact JugaadCart within 3 days (72 hours) of delivery.

2. Provide your order number.

3. Explain the reason for the return.

4. Provide clear photos of the product and packaging.

5. If requested, provide an unboxing video showing the issue.

6. Wait for our confirmation before shipping anything back.

Do not send a product back without receiving return instructions from JugaadCart.

6. Return Approval & Inspection

Once your request is received, our team may review the information and supporting photographs/videos.

If the return is approved, we will provide the applicable return instructions.

Returned products may be inspected before a refund or replacement is finalized.

If the returned product does not meet the applicable return conditions, the return may be rejected.

7. Replacement

Where available, JugaadCart may offer a replacement instead of a refund for eligible damaged, defective, or incorrect products.

Replacement availability depends on product stock.

If a replacement is unavailable, we may process an eligible refund instead.

8. Refunds

Once an eligible returned product has been received and approved, the refund will be processed to the original payment method, where technically possible.

The time required for the refund to appear in your account may vary depending on your payment provider, bank, or payment gateway.

For Cash on Delivery (COD) orders, we may request valid bank account or UPI details where required to process an eligible refund.

9. Return Shipping Charges

If the return is required because JugaadCart supplied a wrong, damaged, or defective product, JugaadCart will determine the appropriate return-shipping arrangement.

If a return is approved for another reason, any applicable return shipping charges will be communicated to you before the return is processed.

10. Order Cancellation

Cancellation requests should be submitted as soon as possible after placing an order.

If an order has already been processed, packed, shipped, or handed over to the delivery partner, cancellation may no longer be possible.

If cancellation is accepted after payment has been made, any eligible refund will be processed according to the applicable payment and refund procedure.

11. Delivery Refusal

Please do not refuse a delivery solely because you have changed your mind.

If you receive a damaged or incorrect package, please contact JugaadCart promptly and follow the return instructions provided by our support team.

12. Refunds for Undelivered Orders

If an order is returned to JugaadCart or the seller because it could not be delivered, the refund or re-shipment decision will depend on the reason for the failed delivery and the applicable order conditions.

Additional shipping or handling charges may apply in certain cases, where permitted and communicated to you.

13. Product-Specific Return Policies

Some products may have different return, replacement, warranty, or refund conditions.

If a product page contains a specific return or replacement policy, that policy will apply to that product.

Please check the product page carefully before placing your order.

14. Warranty

If a product includes a manufacturer's or seller's warranty, warranty claims may be subject to the manufacturer's or seller's terms and conditions.

Warranty claims are separate from JugaadCart's standard return window unless otherwise stated on the product page.

15. Fraudulent or Abusive Claims

JugaadCart reserves the right to investigate suspicious, fraudulent, repeated, or abusive return/refund claims.

We may reject a claim where there is evidence of misuse, intentional damage, false information, or abuse of the return policy, subject to applicable law.

16. Consumer Rights

Nothing in this policy is intended to limit any rights or remedies available to consumers under applicable Indian laws.

JugaadCart will comply with applicable consumer protection and e-commerce requirements.

17. Contact Us

For return, replacement, or refund requests, please contact us using the customer-support details provided on our Contact Us page.

When contacting us, please include:

• Order number

• Customer name

• Registered mobile number/email

• Product name

• Reason for the return

• Photos/videos, if applicable

JugaadCart

Smart Deals. Everyday Essentials.

We reserve the right to update this Refund & Return Policy from time to time. Any changes will be posted on this page with the updated date.